Accessibility

_{Launceston TIC Access Statement}

Accessibility Information for Launceston TIC

Address and Contact Details:-
White Hart Arcade
Launceston
Cornwall
PL15 8NL
Telephone 01566 772321
Email:- info@launcestontic.co.uk
Web Site www.visitlauncestontic.co.uk
Face Book https://www.facebook.com/LauncestonTIC
Twitter https://twitter.com/LauncestonTIC

Opening Hours
Monday to Friday 9.00am – 5.00pm  Saturdays (from Easter - December) 10.00am – 4.00pm
Saturdays (January - Easter) 10.0am - 4.00pm      
The office is open later in the evenings and on Sundays for specific dates that coincide with events in Launceston. Please contact us for details, or see our social media pages for updates.

Location
Launceston TIC location on Google Maps
Launceston TIC is situated in the White Hart Arcade
The arcade has a flat, paved surface
The TIC can be approached from either Broad Street or Madford Lane.
The arcade is well lit at all times and is a pedestrian only thoroughfare
The nearest bus stops are at Westgate Street – less than 3 minutes level walk to the TIC
The taxi rank is located by the town square, less than 1 minute level walk to the TIC

 Arriving by Car
There is limited blue badge parking in Broad Street in front of the White Hart Hotel (less than 100 metres from the TIC
Blue badge holders using Cornwall Council car parks will need to register with Cornwall Council to receive free parking
Limited space free parking available in Madford Lane (less than 10 metres from TIC at nearest point)
Multi-storey car parking at Westgate street, Launceston

Outside the TIC
The TIC is located between Launceston Travel Agents and Craig Chapman Hairdressers
There are low leaflet racks outside of the TIC providing a wide variety of visitor information
During main event times other relevant information will be available to view or collect from information boards and stands
The entrance to the TIC is via a half glazed door with handles
Staff are always on hand to assist with opening (or closing) the door for customers
The level entrance with no steps is wide enough to accommodate a wheelchair or a pushchair
Three separate informative Vodcasts about Launceston and the area can be views on a large screen when outside the TIC. The Vodcast soundtrack is set to ‘silent’

Inside the TIC
The ground floor at the TIC has level slate tiles
Please let us know if you would like to use the portable hearing loop
Public access to any upper rooms is not permissible except when specific events are being held at the TIC.
There is no lift, public upper areas when open to the public are accessible by stairs
The TIC is well lit.
Free tourist leaflets and retail items are available to browse
There is public transport information
Displays of free leaflets and retail items are placed from ground level upwards.
Staff are always on hand to help with accessing leaflets and other items
Staff are happy to leave the counter area to assist with enquiries
Information can be provided in large print upon request
There is one chair at the rear of the room for customers use, this can easily be moved
Display stands and leaflet stands can be moved to ensure customers have adequate room to access all areas and information
All dogs are welcome
We can provide free ‘dog poo’ bags please ask staff for bags to use you’re your visit to Launceston
RADAR Keys sold here – large handle or small handle options
TIC staff are members of Dementia Friends to aid understanding of the condition and assist customers who have dementia related conditions

How can we help you?
Staff are available to help with customer enquiries and ensure you receive the information you require
You can hire a wheelchair at the TIC, there is one wheelchair on the premises
To Hire mobility products and daily living aid equipment please contact Launceston Mobility Centre. Telephone 01566 774030. Email mail@launcestonmobility.co.uk
We can provide public transport information, Launceston and area information, Cornwall and Devon tourist information
We can book accommodation within the South West area for you
We can help plan an itinerary for you
We can supply information about local places to eat. A list is downloadable on our website and includes details on, for example, specific dietary requirements, dog friendly, breast feeding friendly, or accessible places to eat
We sell event tickets
We can provide information about accessible walks with wheelchairs and pushchairs, accessible fishing, getting on a beach easily, accessible boating