Visit Launceston - The official Launceston Tourist Information Centre website

Because of the Coronavirus outbreak, Launceston Visitor Information Centre in White Hart Arcade is closed until further notice


reopen from Tuesday 19 May for essential use only.
Essential means only for material you cannot store safely at home without risk of injury or harm
They will only be accepting:
Garden waste
General rubbish (black bag waste or bulky items)
No other reason for visiting will be considered essential

Cornwall Council give the following guidance:

1.    Queues are likely, so you may be asked to return at a later date if queues become too long.
2.    Strict social distancing measures will in place
3.    If you can store waste safely at home, without risk of injury or harm to health, you MUST do so.
4.    DO NOT visit if you are in self-isolation, shielding, or have Covid-19 symptoms
5.    Before visiting you MUST check first to see if you can dispose of your household waste using the kerbside rubbish, recycling, garden or bulky waste collection services.
6.    Until further notice, centres are ONLY accepting garden waste and general household rubbish that isn’t collected at the kerbside.
7.    HWRCs do not accept trade waste.
8.    Centres are not accepting chargeable waste such as hardcore, soil, tyres, plasterboard or asbestos.
9.    Please DO NOT bring anything that is usually recycled, e.g. cardboard, paper, cans, glass, wood, metals, small electrical items, plastic pots, tubs, trays, and cartons.
10.    Special traffic management measures will be in place including:
o    staying in your vehicle while queuing and complying with social distancing
o    following instructions given to you and respecting staff and traffic marshals
o    Any abuse of staff will not be tolerated
o    There will be a vehicle number plate system in operation
o    Vehicle registrations ending in even numbers 0, 2, 4, 6 or 8 – may only visit on even calendar days such as 20, 22, 24, 26 etc of each month
o    Vehicle registrations ending in odd number 1, 3, 5, 7 or 9 - may only visit on odd calendar days such as 21, 23, 25, 27 etc of each month
o    For example, if your number plate is RL34 JGS, the last digit is 4, an even number, so you may only visit on even dates of the month. - even numbers include the number 0 (zero)
o    If you have a personalised number plate the last digit of your number plate indicates the date you may visit the sites
11.    If you have a vehicle other than a car that requires a permit to access your HWRC, please display it clearly in your windscreen when you arrive at the site. If your vehicle requires a permit but you don't have a valid one or you don't display it properly, you will not be allowed to use the HWRC.
12.    Trailers ARE NOT permitted onto the sites at the moment
13.    Cornwall Council are not accepting any new permit applications at this time.  All permit applications that were requested before the temporary suspension of the service have now been processed and sent out. 
14.    Only one person may get out of your vehicle at any one time.
15.    You must only bring waste you can move yourself. Staff have been instructed to follow social distancing guidelines, to the letter, at all times and are not permitted to assist users with moving waste

Opening times will be 9am to 4pm, seven days a week from Tuesday 19 May

More information may be found at:


Cornwall Council have lots of points of contact if you are experiencing difficulty at this time

The website with all the information may be found at:

For specific areas of help, see below:

I’m finding it harder to cope at home
Request help from Volunteer Cornwall call 01872 266988.
Inclusion Matters helpline 01872 266383
You can also contact helpline on 01872 266383 Mon to Fri 9am-4.30pm.
For advice for disabled people, carers & families call 01736 759500

I don't feel safe at home
Cornwall Refuge Trust’s 24hr helpline 01872 225629
Safer futures 0300 777 4777 (9am-5pm, Mon-Fri)
Childline 0800 1111
Samaritan 116123
Value Lives Crisis Service phone 01209 438 option 1.
Your Way has a live chat for age 11-25 call 01872 222447

I have a worry about my home
If you are homeless or threatened with homelessness, contact 0300 1234 161 and ask for the Prevention & Engagement team

If current council tenants are concerned about their tenancy?

Call Urgent property repairs – on 0300 1234 161 option 3 to report any urgent repairs during the Coronavirus Outbreak

Note - There is a ban on eviction and additional protection for renters. The following is an excerpt from HM Government:



We send our best wishes to all residents and visitors and urge everyone to follow government and NHS advice and stay safe.

CORNWALL COUNCIL is still discourage all non-essential travel


Download Map of Launceston Town Centre
Onward Directions from Town Car Parks
TIC Information Page
TIC Accessibility Information

Launceston was once the capital of Cornwall and it is easy to see why especially when you catch sight of the Norman Castle dominating the skyline as you approach the town. Situated close to the Devon border and within the picturesque Tamar Valley this once strategic stronghold has retained much of its ancient origins.

Set amidst rolling countryside Launceston is conveniently situated between Dartmoor and Bodmin Moor and within easy reach of the north and south Cornish coasts. It’s the perfect location from which to explore the rest of Cornwall as well as nearby north and west Devon.

Within this idyllic location there are a myriad of places to stay, cosy cottages, boutique B&B's, glamorous glamping and historic hotels. Whether you plan to stay for a night or two or are looking for a family get away there is somewhere for everyone to relax and unwind.

Discover family attractions and activities, history, heritage; a wealth of local events and festivals add to the local culture on offer all year round.

Launceston is well known for the independent shops lining its narrow streets and town square. You will be spoilt for choice when shopping; there are award winning local food producers, shops selling unique crafts and gifts plus there are regular markets to browse.

We are open Monday to Friday 9:00am - 5:00pm and Saturdays 9:00am - 1:00pm

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Last updated 15th May 2020